Terms and Conditions

Warranty Terms & Conditions

At Positive Batteries, we are committed to total customer satisfaction by providing quality products and quality service at all times.

Positive Batteries will honour all genuine warranty claims. Our batteries our covered by a free of charge replacement warranty that is backed by Australia’s leading battery manufacturer and distributor. Warranty terms and conditions appear within your warranty certificate and on the top label of your battery.

Possible causes of battery failure that are not the result of faulty manufacture:

Incorrect or under-specified battery type fitted to car

Charge system problem (low or high voltage) creating an over-charge or under-charge situation.  A low voltage cause the battery to sulphate whilst a high voltage will literally cook the internal components of the battery.

Repeated deep discharge (heavy accessory loads, car phones, lighting, boat accessories, etc)

Prolonged storage of the car or very minimal use.  A battery will generally sulphate and will never recover its full state of charge.

Electrical faults (short, excessive loads)

Any battery modifications such as acid additives, lead terminal changes, or any other contaminates.

Damage to the battery caused by the consumer or other in-car fault.

Warranty

Our batteries are warranted against any manufacturing fault for the period or kilometres (whichever occurs first) stated on the top label of your battery.

Should it not pass a standard battery test for any reason other than after-sale damage, neglect or misuse, it will be replaced free of charge by the dealer or the dealer’s agents. You may claim under the warranty by returning the battery to the place of purchase with the original purchase receipt and completed warranty card for the warranty adjudication procedure. You must bear any expense you may incur in making the claim. This warranty is given by Positive Batteries, U1A Reconciliation Rise, Pemulwuy NSW 2145, Australia, Phone: in Australia, email us via our website: www.Positivebatteries.com.au. For full terms and conditions see website. The benefits under this warranty are additional to other rights and remedies under applicable laws in force in Australia.

In Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage (including but not limited to expenses you may incur in making a claim under the guarantees). You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure

Positive Batteries products can be warranted at any location that sells Positive Batteries products around Australia. It is important that the consumer keeps their receipt. If the warranty has to be exercised, the replacement battery will carry another full warranty period.

Product Category

Tier
Base Warranty
Extended Warranty
Passenger Vehicle Extreme 36 month / 60,000 kms 42 month / 70,000 kms
Passenger Vehicle Heavy Duty 24 month / 40,000 kms 30 month / 50,000 kms
Passenger Vehicle Economy 12 month / 20,000 kms 18 month / 30,000 kms
SUV/4WD/Light Commercial Extreme 24 month / 100,000 kms 30 month / 125,000 kms
SUV/4WD/Light Commercial Heavy Duty 18 month / 100,000 kms 24 month / 100,000 kms
SUV/4WD/Light Commercial Economy 12 month / 50,000 kms 18 month / 75,000 kms
Heavy Commercial Extreme 18 month / 75,000 kms 24 month / 100,000 kms
Heavy Commercial Heavy Duty 18 month / 75,000 kms 24 month / 100,000 kms
Heavy Commercial Economy 6 month / 25,000 kms 12 month / 50,000 kms
Evolution 12 month / 20,000 kms 18 month / 30,000 kms
Orbital 12 month N/A
Powerrider 12 month N/A
Stowaway Leisure Cycle Silver 12 month 18 month
Stowaway Leisure Cycle Gold 18 month 24 month
24 month 12 month 18 month
Stowaway Marine Dual Purpose 18 month 24 month
Stowaway Marine Cycling 18 month 24 month
Semi-Industrial Cycling 6 month N/A
Heavy Industrial Cycling 12 month N/A
GEL Cycling 12 month N/A
AGM GEL Cycling 12 month N/A
Pro-Series VRLA 12 months
Powerider Bike 12 months

Additional fees apply for roadside Warranty adjudication: If a manufacturing defect is not the cause of your battery failure, a call-out and testing fee will apply. Out of area fees and other charges may also apply to a warranty call out outside normal coverage areas or hours of operation. Alternatively, you can visit your nearest Positive Batteries stockist.

Other factors that can cause premature failure of a battery include:

Charge Rates

Excessive Vibration

High Loads

Electrical System Faults

Faulty Terminals

Stop/Start Motoring

Sulphation

Other

Extended Warranty Offer

You receive the stated additional Extended Warranty period for registering your purchase with Positive Batteries at www.- – – – – .com/xwarranty.

Registration of the extended warranty must take place within 10 days of the original purchase. Please keep your original purchase receipt and this extended warranty certificate in the event you need to exercise your warranty.

Extended Warranty terms do not transfer with ownership of the vehicle, therefore should the vehicle be sold during the Extended Warranty period the Extended Warranty on the battery becomes null and void. We reserve the right to request photo ID to clarify the consumer claiming warranty where the ownership of the battery maybe in question or differ from the name registered on-line during the Extended Warranty registration process.

In the event the exact date of battery purchase cannot be verified on-line or through an appropriate proof of purchase the batteries formation and charge date stamped onto the case of the battery will be used to evaluate the age of the product.

WEBSITE TERMS AND CONDITIONs

  1. Introduction

The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

  1. Information on the Website

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

  1. Trade Marks

The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.

  1. External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.

  1. Public Forums and User Submissions

The Website Owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to –

5.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;

5.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;

5.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner’s and/or a third party’s computer system and/or network;

5.4 violate any copyright, trade mark, other applicable Australian  or international laws or intellectual property rights of the Website Owner or any other third party;

5.5 submit contents containing marketing or promotional material which is intended to solicit business.

  1. Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

  1. Warranties

The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system.

 

  1. Disclaimer of Liability.

The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

 

  1. Use of the Website.

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Australia or New Zealand). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

 

  1. General

 

10.1 Entire Agreement.

These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

10.2 Alteration

The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

10.3 Conflict

Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

10.4 Waiver

No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

10.5 Cession

The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

10.6 Severability

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

10.7 Applicable laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Australia without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Australia in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

10.8 Comments or Questions.

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.

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